• Client Services
  • Business Development
  • Campaign Management
  • Product Development
  • Optimizing Returns
• Creative Services
• Sales Center
  • Staff
  • Product Scripts
  • Art of the “Soft Sell”
  • Quality Monitoring
  • Upsell Scripting/Success
  • Training
  • Weekly Productivity     Reporting
• Transaction Processing
• IT Department
  • Systems & Hardware
  • Data Management
  • Phones
• Websites
  • Development
  • SEO, Paid Placement
  • Marketing
• Fulfillment
  • Shipping
  • Inventory Warehousing
• Customer Satisfaction
  • Staff
  • Recorded Sales
  • Return Policy
• Legal Department
• Accounting & Purchasing
  • Accounts Payable
  • Accounts Receivable
  • Purchasing

Phones

Fully integrated, top of the line phone technology

Because our call center is the heart beat of ITV, we use the most innovative contact center and Voice Over IP technology products and services available today, enhancing our ability to configure and expand to fit your needs. Our bandwidth and phone systems have the capacity to handle over 600 simultaneous phone calls - assuring that customers can always connect with us. Our system has IP telephony, speech-enabled IVR, ACD with skills-based routing, multimedia queuing for e-mails and Web chats, integrated screen pop, call recording for quality control, and predictive dialing.

A streamlined system that promotes quality control and superior sales reps

We use one server with one set of business routing rules for all media types: this integrated system allows us to streamline all of our calls and maximize your campaign efficiency. Our phone system reports to Microsoft SQL Server back end allowing for granular reporting on all of your calls. Interactive Intelligence software allows for quality control monitoring, so our quality control team is constantly monitoring sales reps performance and our sales managers can critique their team's performance and fine-tune their selling and persuasion skills.