• Client Services
  • Business Development
  • Campaign Management
  • Product Development
  • Optimizing Returns
• Creative Services
• Sales Center
  • Staff
  • Product Scripts
  • Art of the “Soft Sell”
  • Quality Monitoring
  • Upsell Scripting/Success
  • Training
  • Weekly Productivity     Reporting
• Transaction Processing
• IT Department
  • Systems & Hardware
  • Data Management
  • Phones
• Websites
  • Development
  • SEO, Paid Placement
  • Marketing
• Fulfillment
  • Shipping
  • Inventory Warehousing
• Customer Satisfaction
  • Staff
  • Recorded Sales
  • Return Policy
• Legal Department
• Accounting & Purchasing
  • Accounts Payable
  • Accounts Receivable
  • Purchasing

Quality Monitoring

Unrivaled Call Center Quality Monitoring

We have a full time Quality Control Team that monitors live calls in Customer Satisfaction and on the sales floor to ensure your product or service is properly represented and effectively sold.

Continuity Plan Assurance

The Quality Control Team also listens to recorded agreements to assure that the contracts for auto-shipment and replenishment programs are being followed to the letter.

Sales System Monitoring

ITV IT staff continuously monitors programs that alert them of possible server issues or network connectivity.

Call Volume Marquee

Monitors are installed throughout ITV in hallways, break rooms, lunch areas, and outside lounges that inform everyone in the building of when there are calls in queue. This ensures a swift response to every call and keeps customers happy and serviced.